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Personeria Distrital de Barranquilla

Personero denuncia aumento en las quejas por mal servicio de Electricaribe

Sep 17, 2014 Written by 

El Personero Distrital de Barranquilla Jaime Sanjuan Pugliese, a través de la Delegada de Interés Público, reveló un contundente informe que refleja el continuo y creciente malestar de la ciudadanía frente a la prestación del servicio público de energía, frente a lo cual Electricaribe “es poco lo que hace para reparar a la comunidad”, máxime si se trata de una empresa “que cuenta con ingentes recursos para prestar un óptimo y eficiente servicio”.

El caso que más llama la atención es la manera como la empresa le responde a los usuarios por la mala calidad del servicio, de acuerdo con las peticiones, quejas y reclamos que son presentadas por daños en los medidores, displays, redes, transformadores, acometidas, postería y demás elementos necesarios para el suministro y puesta en marcha del mismo.

De manera inexplicable, “la empresa omite su deber legal al argumentarle al usuario que dichas reclamaciones no corresponden exactamente a un acto de facturación, por lo tanto no son materia de vía gubernativa y deben ser resueltos por la vía de la justicia ordinaria a través de demandas”.

En pocas palabras, según Electricaribe, los reclamos sobre el pésimo servicio propiamente dicho, deben ser interpuestos ante la justicia y no frente a la empresa responsable de su prestación, “situación de extrema gravedad por cuanto es violatorio de los diferentes precedentes jurisprudenciales que dan cuenta sobre el derecho de los usuarios de recibir un servicio óptimo y de calidad”.

Otro de los hechos graves señalados por el Ministerio Público, es el relacionado con la Energía Consumida Dejada de Facturar (ECDF), que corresponde a la recuperación de consumos que hace la empresa, de acuerdo con los artículos 149 y 150 de la Ley 142 de 1994.

Para la Personería Distrital de Barranquilla, la gravedad de esta queja consiste en que la empresa realiza dicha acción con violación del debido proceso, detectándose irregularidades como las siguientes: “falta de notificación al usuario; violación al derecho de asistirse o ser asistido; levantamiento de información falsa en los censos de carga; registros de falsos testigos en las actas de revisión y de funcionarios contratistas haciendo de testigos, así como la práctica de las diligencias en ausencia de los usuarios o en presencia de adultos mayores o infantes, entre otras”.

En este sentido queda evidenciada una clara intervención irregular por parte de las cuadrillas contratistas, con la complacencia o instrucción directa de la propia empresa Electricaribe.

 

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